Koi CBD: Brand overview
Koi CBD began in 2015 and operates from Norwalk, California in the United States. Australian buyers encounter the brand mainly through U.S. listings and third-party resellers. Direct access from Australia remains constrained by the company’s domestic shipping policy. Context matters for expectations.
The catalogue spans CBD products and other hemp-derived cannabinoids for adult consumers in permitted U.S. jurisdictions. Spectrum choices include full-spectrum CBD, broad-spectrum CBD, and isolate. The company also markets separate THC lines domestically in the U.S. Different categories are signposted clearly on site.
Transparency features prominently, with public Certificates of Analysis (COAs) linked for products and batch results available. Australians evaluating from afar will likely rely on that portal and product labels. It’s a practical path when in-country retail is limited. Keep documentation handy.
Company background
The business highlights a 2015 founding story alongside a stable U.S. address and customer support channels. Operations present as established within the American hemp market. Corporate ownership and governance structures are less emphasised in consumer materials. That’s common across the sector.
Positioning & transparency
Koi communicates a quality-first stance with batch testing and contaminant screening claims across pages. Public COAs and education copy support that positioning, making it simple to verify potencies and panels. Australians can review documents before purchasing via international intermediaries. Verification beats assumptions.
Koi CBD: Key facts
- Founding year: 2015
- HQ country: United States (Norwalk, California)
- AU presence: No direct international shipping from the brand
- Positioning: U.S. cannabinoid brand spanning CBD and other hemp derivatives
- THC stance: Full-spectrum and THC-free CBD lines; separate U.S. THC products
- Formats: CBD oils, gummies, topicals, vapes, pet treats; capsules Not disclosed by brand
- Types: Full-spectrum CBD, broad-spectrum CBD, isolate CBD
- Strengths & sizes: Oils 1 000–5 000 mg/30 mL; gummies 10–25 mg each; topicals 150–3 000 mg
- Extraction: CO₂ extraction referenced in brand education materials
- Hemp origin: U.S.-grown hemp stated on product pages
- Certifications: Industry memberships noted; independent GMP certification Not disclosed by brand
- Carrier/base: MCT oil in tinctures; waxes/oils in topicals
- Vegan/allergen notes: Pet biscuits marketed gluten-, dairy- and GMO-free; broader vegan policy Not disclosed by brand
- COA access: Public portal with per-product and batch results
- Testing scope: Cannabinoids, heavy metals, pesticides, residual solvents, microbials, mycotoxins
- ISO 17025 lab: Explicit documentation Not disclosed by brand
- Batch testing frequency: “Every batch” language; cadence details Not disclosed by brand
- AU purchasing route: Via international retailers or travel; brand site ships U.S.-only
- Returns window: 100% refund within 90 days; 50% between 90–150 days
Koi CBD: Product range & who it suits
Australians browsing Koi’s site will find oils, gummies, topicals, disposable vapes, and pet biscuits. Local inventory depends on independent retailers, as the brand restricts shipping to the U.S. Oils suit those who want measured servings and neutral or light flavours. They’re straightforward to store.
Gummies target flavour-first buyers seeking predictable piece counts and simple carry. Formats vary between broad-spectrum and full-spectrum options across day and night lines. Discretion and convenience underpin their appeal more than customisation. They’re tidy.
Topicals include balms and roll-on gels in several strengths, catering to users preferring direct skin application and minimal mess. Fragrance and texture vary by formula, which helps preference matching. Packaging tends to be compact for gym bags or desks. Clean hands help.
Disposable CBD vapes address U.S. customers prioritising discreet use and rapid sensory experience. Australian rules on import and possession vary by product type and jurisdiction. Buyers should check local regulations before engaging third-party shipping. Compliance matters.
Pet biscuits sit within Koi’s ancillary line-up and focus on straightforward portion control by piece count. Australian buyers typically compare ingredient lists and batch COAs when products are re-labelled by resellers. That extra step protects expectations across borders. Documentation helps.
Formats in Australia
In practice, availability in AU changes with retailer imports and customs rules. Choice can be narrower than U.S. pages suggest. Stock cycles influence pricing and lead times. Flexibility pays.
Who each format suits
Oils suit people who like titratable servings and minimal sweeteners. Gummies suit flavour-focused buyers who prefer pre-set amounts per piece. Topicals suit those who prefer targeted application and don’t want to swallow anything. Preferences vary.
- CBD Oils — Available: Examples include broad-spectrum “Naturals” 1 000–3 000 mg and full-spectrum “Complete” 3 000–5 000 mg.
- CBD Gummies — Available: Examples include Anytime Balance (~10 mg each) and Complete full-spectrum (~25 mg CBD per piece).
- CBD Topicals — Available: Naturals balm 150–1 000 mg; full-spectrum balm 3 000 mg; roll-on gel 500–1 500 mg.
- CBD Vapes — Available: Balance Bar disposable with 500 mg CBD isolate per device.
- CBD Pet products — Available: Dog biscuits 5 mg per treat, 30 count.
- CBD Capsules — Not disclosed by brand.
Koi CBD: Quality, sourcing & extraction
Koi references CO₂ extraction across education pages for core CBD oils. That method aligns with a solvent-free narrative commonly preferred in premium tiers. U.S.-grown hemp is cited consistently on product pages and labels. The claim appears across ranges.
MCT oil functions as the carrier in tinctures, which aligns with widespread practice for neutral taste and fluidity. Topicals span oil and wax bases, sometimes with botanical ingredients or essential oils. Ingredient specifics vary by SKU and strength. Read labels carefully.
Independent GMP certification, farm certifications, or named cultivation partners aren’t highlighted in consumer pages. Those omissions are standard among many U.S. brands but reduce external verification depth. Australian buyers often prioritise COAs when certification is unclear. Evidence helps.
Hemp origin & standards
The brand’s U.S. sourcing message is repeated, yet third-party farm audits remain unspecified. Soil and pesticide management programs aren’t detailed in public materials. When origin isn’t fully documented, batch test breadth becomes more important. Scope matters.
Extraction & refinement
Broad-spectrum items indicate THC removal steps, while full-spectrum formulas retain trace THC within U.S. federal limits. Refinement details beyond these high-level notes aren’t elaborated. Without deeper process notes, buyers should lean on full-panel COAs. Documents tell the story.
Koi CBD: Lab testing, COAs & safety
COA access: Koi maintains a public lab-results portal and per-product links to batch reports. That structure allows Australians to check potency, terpene notes where provided, and contaminant panels before ordering via third-party channels. Verification is straightforward.
Testing scope: Typical COA panels include cannabinoid profile, heavy metals, pesticides, residual solvents, microbials, and mycotoxins. Panel breadth varies by product and lab template. Batch numbers on packaging should match COA identifiers. Match them carefully.
Lab accreditation: The site references ISO-certified third-party labs, but explicit ISO 17025 documentation isn’t presented in consumer materials. When accreditation isn’t confirmed, review method notes, detection limits, and lab signatures on each COA. Details indicate rigor.
Batch frequency: Site language emphasises “every batch” testing without publishing a cadence calendar. That phrasing aligns with common U.S. market practice. Buyers should prefer SKUs with recent COAs dated close to manufacturing. Dates matter.
- Cannabinoid potency
- Heavy metals
- Pesticides
- Residual solvents
- Microbials and mycotoxins
Koi CBD: Pricing & value
Koi lists U.S. pricing on its web store, so Australian comparisons require currency conversion. The table below converts published U.S. prices to AUD using an October 2025 reference rate. Expect additional costs from freight forwarders, customs, or retail mark-ups. Budget accordingly.
Potency, spectrum type, and dosage form drive pricing most strongly across the range. Full-spectrum oils and high-milligram topicals sit higher, while entry gummies and balms anchor the low end. Subscriptions cut ongoing spend for U.S. customers by a set percentage. Value depends on format.
| Product | Size | Strength | Price (A$) | Approx. Price (US$) |
|---|---|---|---|---|
| Complete Full-Spectrum CBD Tincture | 30 mL | 3 000 mg | A$226.93 | ~US$149.99 |
| Naturals Broad-Spectrum CBD Tincture | 30 mL | 1 000 mg | A$105.92 | ~US$69.99 |
| Gummies — Anytime Balance | 20 count | ~10 mg each | A$37.82 | ~US$24.99 |
| Complete Full-Spectrum + THC Gummies | 30 count | ~25 mg CBD / 5 mg THC each | A$60.52 | ~US$39.99 |
| Naturals CBD Balm | 1.7 oz | 500 mg | A$60.52 | ~US$39.99 |
| Full-Spectrum CBD Balm | 1.7 oz | 3 000 mg | A$151.32 | ~US$99.99 |
| CBD Roll-On Gel | 3 oz | 1 500 mg | A$121.05 | ~US$79.99 |
| Balance Bar CBD Disposable | 12 mL | 500 mg CBD isolate | A$54.46 | ~US$35.99 |
| Dog Biscuits — Calming | 30 count | 5 mg each | A$45.38 | ~US$29.99 |
Prices in AUD; USD approximations based on exchange rates as of October 2025.
Price drivers
Higher potency oils and topicals command a premium due to cannabinoid content and ingredient load. Full-panel testing and branded packaging also add cost relative to generic imports. Subscriptions can lower U.S. buyers’ effective price over time. Australian buyers face extra logistics.
Subscriptions & bundles
Koi offers a Subscribe & Save program with a 20% discount for repeat orders. Cadences typically include options every 2, 4, 6, or 8 weeks. Customers manage cancellations online through the store account. It’s simple.
Seasonal bundles appear around sales periods and holidays, combining complementary formats. Specific bundle terms, SKUs, or regional restrictions are Not disclosed by brand. Australians generally won’t see these deals unless purchasing within the U.S. Channel matters.
Subscription terms
Subscriptions usually exclude stacking with other promo codes and apply to eligible products only. Shipping fees follow standard thresholds by region. Pausing or skipping is handled in the customer portal. Keep records.
Payments & checkout in Australia
Koi’s checkout supports major cards and a Buy-Now-Pay-Later option (Sezzle) for U.S. orders. Wallets such as Apple Pay or Google Pay aren’t explicitly listed. Bank transfer and crypto acceptance are Not disclosed by brand. Australians must often transact with third-party retailers.
Accepted methods
- Cards: Supported at checkout and for subscriptions.
- Digital wallets: Not disclosed by brand.
- Bank transfers: Not disclosed by brand.
- Crypto: Not disclosed by brand.
Shipping, delivery & returns in Australia
The brand ships only within the United States and processes orders in 1–2 business days. Australians cannot check out directly on Koi’s site for cross-border delivery. Purchase options therefore rely on independent retailers or personal travel. That’s a firm limitation.
Where third-party sellers are used, delivery timeframes, fees, and carriers differ from Koi’s domestic policy. Some will ship from the U.S., others may hold stock locally. Buyers should request COAs matching batch numbers regardless of the seller. Consistency counts.
Koi’s returns policy offers a 100% refund within 90 days, then 50% between 90 and 150 days. After 150 days, refunds are no longer available. Proof of purchase applies and return shipping conditions may vary. Keep receipts.
Shipping timeframes
Within the U.S., standard delivery windows apply once orders dispatch. No brand-direct AU timeline exists due to the shipping restriction. International delivery times therefore depend on third-party policies. Check before committing.
Returns policy
Returns must follow the time windows above and the item condition requirements noted on Koi’s policy page. Third-party retailers often have separate terms, so review their policies before purchase. Cross-checking avoids surprises at refund time. Read the fine print.
Koi CBD: Reputation & customer feedback
Reputation signals include multi-year U.S. operations, visible COAs, and distribution through numerous American channels. Australian-specific feedback remains limited due to the lack of direct shipping. Perceptions hinge on flavour variety, packaging, and ordering experience. Context colours sentiment.
Some buyers comment favourably on taste and format variety across oils and gummies. Others weigh price-to-potency value differently, especially at higher milligram tiers. Shipping time perceptions vary because third-party fulfilment adds complexity. Location matters.
Regulatory notes from the U.S. occasionally appear in discussions around hemp-derived products. These typically relate to non-CBD categories and broader compliance issues. Australian buyers often factor such news into brand risk assessments. Due diligence helps.
Positive
- Public batch COAs with broad contaminant panels across many SKUs
- Wide format coverage including oils, gummies, topicals, vapes, and pet treats
- Clear strength tiers and flavours that simplify product comparison
Neutral/Mixed
- Value perceptions diverge at higher potencies due to price jumps
- Third-party shipping introduces variability in delivery speed and costs
- Education pages provide model overviews but skip some process specifics
Negative
- No direct shipping to Australia via the brand site
- ISO 17025 lab status remains Not disclosed by brand
- Occasional policy confusion from legacy return window references
Pros & cons
- Public, easy-to-find COAs with batch identifiers
- Broad product range spanning multiple formats and spectra
- Subscription option with a clear 20% discount for U.S. orders
- Transparent U.S. address and responsive support structure
- No brand-direct Australian shipping or local checkout
- ISO 17025 accreditation details Not disclosed by brand
- Premium pricing at higher potencies and advanced topicals
- Wallet, bank transfer, and crypto support Not disclosed by brand
FAQ
Does Koi CBD ship to Australia?
No. The brand ships only within the United States under its current policy.
Where is Koi CBD based?
Norwalk, California, United States, with customer support listed for U.S. hours.
Are COAs available for Koi CBD products?
Yes. A public lab-results portal and per-product links provide batch COAs for verification.
What extraction method does Koi reference?
Brand education pages reference CO₂ extraction for core CBD oils.
Is the third-party lab ISO 17025 accredited?
Explicit ISO 17025 documentation is Not disclosed by brand; review each COA carefully.
What formats are typically offered?
Oils, gummies, topicals, disposable vapes, and pet biscuits; capsules are Not disclosed by brand.
What is the returns policy?
100% refund within 90 days; 50% refund between 90 and 150 days; no refunds after 150 days.
Can I use a subscription from Australia?
Subscriptions run on the U.S. store with a 20% discount; AU participation depends on access.
What payment methods are accepted?
Major cards and Sezzle for U.S. orders; wallets, bank transfer, and crypto are Not disclosed by brand.
Are pet products available?
Yes. Dog biscuits are listed with per-treat amounts and batch COAs for verification.
Do Koi’s products contain THC?
The CBD range includes both THC-free and full-spectrum options; check each label and COA.
Are any AU-specific retailers authorised?
Authorisations for Australian retailers are Not disclosed by brand; verify seller credentials and COAs.
Conclusion
Koi CBD offers a broad CBD catalogue, public COAs, and clear spectrum choices, which suit buyers who value documentation and format variety. Australians must navigate the absence of brand-direct shipping and rely on third-party routes. Pricing trends follow potency and spectrum, with subscriptions benefiting U.S. repeat customers. Unknowns remain where noted as Not disclosed by brand.
